Please contact our customer service team directly if you are having trouble obtaining a prescription for your mask, machine or humidifier. A prescription for a standard CPAP must include a set pressure setting. NOTE: If you fax or email a prescription, please write your order number on your prescription. Download the form, send it to your doctor, allow him to complete it, and then send it back to us! Comes complete with Lumin UV Sanitizer Device, user manual, and sample CPAP mask wipes. Safe and easy to use simple one-button operation. Misuse, mishandling, or alteration of the 3B Lumin automatically voids this warranty. Email your prescription to We can request your prescription for you! Contact customer service at (855)708-2727 or download and print this Physician's RX Order Form document that will allow you to easily and quickly request a prescription from your doctor. The 3B Medical Lumin CPAP Sanitizer machine comes with a 2-year warranty.There are three easy ways to give us your CPAP prescription: Please note that CPAP supplies and parts such as filters, tubing, water chambers, mask parts, cushions and pillows do not require a prescription. If your order includes CPAP masks, machines or heated humidifiers, we must have your prescription on file before we can ship your order. These will be necessary to process and ship your order quickly. To help expedite your order shipment, please be sure to promptly send in any required prescriptions for purchased CPAP masks or machines. We will include any tracking information available. You will be notified as soon as your order ships via email. We make every effort to ship our packages as soon as the order and prescription are received, but certain items may take longer. Customers with orders that will take longer to ship will be informed via email or telephone. Most orders placed before 3:30pm EST/EDT Monday through Friday will be shipped within 1-3 business days. Should duties be assessed unfairly, we can provide you with an appeal form that may help in getting your duty charges back. These are not included in your shipping or product charges. But, if duties are assessed at your Customs office, we cannot be held responsible for those costs. We mark every Canadian package as "Personal Medical Supplies" to discourage assessment of these duties. It generally only takes a few days for the package to reach Canada, but depending on the office at which it arrives, time spent in Customs can be anywhere from 2-4 weeks.Īlso, customs officers make a determination as to whether or package should be assessed import duties. Because of this, shipment times can vary widely. We find that we can offer a larger selection of products by shipping directly from the United States, and while we do have offices in Canada, all customer packages will leave from the US warehouse. Please note: Your package will be shipped from our warehouse in the US. To calculate your shipping, add your item(s) to your shopping cart and use the box marked "Estimate Shipping and Tax". Shipping costs will be determined based on the total cost of your order. We will make this determination based on speed and cost effectiveness. Under this option we will use either United Parcel Service (UPS) or USPS (United States Post Office) to ship your package. Standard shipping is our default shipping method.
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